With ITIL based ITSM framework, tailored SLAs for each client requirements, professional certified experts, governance model, security controls, non-disclosure agreements, we provide the highest quality of services to our customers

Phase 1 - Assess

  • Initial discussions with Sage IT BRMs and Client IT Managers
  • IT Systems study Analyze existing CMDB or gather information on number of servers in various technologies.
  • Discover new Project and consolidation opportunities.

Phase 2 - Prepare

  • Review IT Systems study report from Phase 1.
  • Prepare the necessary documents and agreements
  • Master service agreement
  • SOW, SLA
  • Transition Plan
  • Fee Schedule

Phase 3 - Commit

  • Review and finalize with all Stakeholders, Technical leaders, Account Managers the documents prepared in Phase 2.
  • Final amendments if any, in these documented details.
  • Sign-off.

Phase 4 - Transition

  • Initial discussions with Sage IT BRMs and Client IT Managers
  • IT Systems study Analyze existing CMDB or gather information on number of servers in various technologies.
  • Discover new Project and consolidation opportunities.

Phase 5 – Steady State

  • Knowledge transfer
  • Test run of remote support with various scenarios
  • Develop / redesign Standard Operating Procedures to include client specific requirements

Quick Links

Managed services support for Web, Application, Database servers, Operating Systems
and Virtualization technologies(L1, L2,L3, SME support).
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Cloud provisioning & migration from and to cloud services such as Amazon / Rackspace / Azure etc.
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Integrated Operations Center (IOC) offering services on 24 x 7 x 365
basis for Network & Application Monitoring and Level 2 support.
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Network & Application Security Vulnerability Assessment, Audit & Compliance.
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Got questions? We're here to help.

info@sageitinc.com

972-996-0650

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