Benefits of Sage IT operating model

  • The operating model is structured to reduce cost through a tightly integrated model for support services
  • >A continuous improvement function which is incentivized to achieve service improvements across the entire operating model, through the use Sage IT’s assets and accelerators
  • Clear governance allows for service levels and operational level agreements

Key elements of the operating model are:

  • L1 through L3 support will be provided by Sage IT associates, including attending and fixing the TIBCO WQ’s and error entries as per the scope of the engagement
  • Application support and minor enhancements would be managed and delivered by Sage IT team
  • Proper communication & shift-hand-off plan in place, to manage the day-day support life cycle operations
  • Service transparency to Client stakeholders, including the data reporting and metrics

Quick Links

Managed services support for Web, Application, Database servers, Operating Systems
and Virtualization technologies(L1, L2,L3, SME support).
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Cloud provisioning & migration from and to cloud services such as Amazon / Rackspace / Azure etc.
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Integrated Operations Center (IOC) offering services on 24 x 7 x 365
basis for Network & Application Monitoring and Level 2 support.
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Network & Application Security Vulnerability Assessment, Audit & Compliance.
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